Specialist Supervision / Objection

The Oberbergischer Kreis is the local responsible authority for social assistance and exercises professional supervision over the municipal social welfare offices, clarifies fundamental questions, and issues work instructions and guidelines. Furthermore, the Oberbergischer Kreis processes appeals against the decisions of the district-affiliated social welfare offices.

General advice for those seeking help regarding social assistance:

• Handling complaints about the work of social welfare offices in the cities and municipalities of the Oberbergischer Kreis, provided these do not concern the personal behavior of employees.

• Professional supervision of the social welfare offices of the cities and municipalities, as well as professional consultation and training.

• Ensuring lawful and uniform task fulfillment through directives and guidelines.

Appeals against decisions of the local social welfare offices:

Individuals who disagree with notifications under the Twelfth Book of the Social Code (SGB XII) from the local social welfare office have the option to have this decision reviewed within an appeal process by the district - as the next higher authority and provider of social assistance.

Appeals must be submitted to the local social welfare office, which will then forward them to the Oberbergischer Kreis.